Room Service Chaos

So Craven is just starting a bunch of different things while I've been here. First we started using a NCP form. Now we have just started a room service format where patients can call down to room service operators and tell them what they want food wise. It is creating a huge amount of havoc. Nurses are confused, as are patients and we in the dietitian's office are too. Nurses on floors with less phones are upset b/c they are now expected to be using them alot more to call in food. Today in the morning we all were expected to put in our time in the kitchen answering phones. I ended up having to put in more time, due to being the intern. I hand folded up silverware into napkins for a few hours with a youth volunteer for the entire hospital! I'm a little skeptical that this hand folding will continue to take place, it's really time consuming. I delivered menus and used the language line to confirm whether or not the clear liquid tray sent to a hispanic patient was ok. She was too out of it to really care anyways. The clinical manager is super stressed. They are also closing the cafeteria here for 3 months for renovations! So lots of changes going on around here causing tons of chaos.